Keep your loved ones safe
24hr Medical Advice Line
&
Emergency Medical Service
Wellness Benefits for your Employees and Customers
24 Hour Medical Advice Line
24 Hour Medical Advice and Information Hotline - Telephonic
- Qualified medical staff are available 24 hours a day to provide general medical information and advice via telephone.
- When you call the Telephonic Emergency Medical Advice and Assistance Hotline, operators will:
- guide you through a medical crisis situation;
- provide emergency medical advice; and
- arrange the support you require via the Medical Emergency Alarm Centre
- During the COVID-19 pandemic and lockdown, there is much uncertainty and misinformation – clinicians are on standby to answer your concerns
- Get guidance on symptoms and discover screening centers/protocols
- Advice may save the costs of a consultation fee for simple diagnoses and prevent a visit to hospital or doctor’s rooms where the risk of infection increases
- In cases of medical emergencies, a dedicated hotline ensures that you or those around you get guidance to respond in the most effective, life-saving manner.
- Dedicated Medical Emergency Alarm Center – ensures that the most appropriate professional medical response is activated quickly
- During COVID-19 lockdown, in cases of suspected infection, best practice medical response advice
Emergency Medical Service
Emergency Medical Response to the scene of a Medical Emergency (Primary Response)
- Emergency Medical Transportation – Pre-hospital
- In the event of your involvement in a Medical Emergency, we will arrange and pay for Emergency Medical Transportation where required
- In the instance of a Medical Emergency, an appropriate road and/or air response will be undertaken utilising an ambulance, a rapid response vehicle or a helicopter whichever is the most medically appropriate – aoo of which are manned by appropriately qualified and experienced emergency care practitioners, paramedics or doctors. Such transport will be dispatched to the scene of a Medical Emergency where appropriate lifesaving support will be provided. If necessary, you will be stabilised before Emergency Medical Transportation is provided.
- Additional benefits:
- Cover includes the Main Member, their spouse and up to 4 Children
- Inter-hospital Transfer
- Upgrade Transfer
- Downgrade Transfer
- Medical Repartriation
- Escorted Return of Minors
- Compassionate Visit
Additional Benefits Available
- Emergency Roadside Assistance
We will arrange for assistance at the roadside as well as at home and pay the call-out fee and 1 hour labour, where the cause of the problem is one of the following:- A Flat Tyre
- Flat Battery
- Run out of fuel
- Keys locked in vehicle Additional Benefits:
- Mechanical / Electrical Breakdown Towing Services:
- Overnight Hotel Accommodation
- Car Rental
- Transmission of Urgent Messages
- Vehicle Storage
- Accident Towing Services
- Telephonic Legal Assistance Helpline
- Unlimited professional legal assistance
- Telephonic Debt Counselling Helpline
- Telephonic Bereavement Counselling
- Wills and Estate Planning
- Telephonic Tax Assistance Helpline
