Customer Service
Also known as Swiffy Harmony, connect your customer care team to your customers through WhatsApp real time chat. Create unlimited departments, allow for unlimited agents, manage unlimited simultaneous conversations, transfer customers between departments and send/receive rich media, including documents, images and video. Harmony offers full reporting and archives all transcripts in accordance with regulatory requirements.
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Also known as Swiffy Harmony, connect your customer care team to your customers through WhatsApp real time chat. Create unlimited departments, allow for unlimited agents, manage unlimited simultaneous conversations, transfer customers between departments and send/receive rich media, including documents, images and video. Harmony offers full reporting and archives all transcripts in accordance with regulatory requirements.
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Sales
Let WhatsApp help your sales team in the field. Easily collect customer information (text, images or video) using WhatsApp and have it instantly integrate into your existing CRM platform. Recall any conversations or customer data from your CRM platform in a few key strokes within WhatsApp. The speed and low data requirement from WhatsApp makes it a powerful companion to any CRM platfom.
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Let WhatsApp help your sales team in the field. Easily collect customer information (text, images or video) using WhatsApp and have it instantly integrate into your existing CRM platform. Recall any conversations or customer data from your CRM platform in a few key strokes within WhatsApp. The speed and low data requirement from WhatsApp makes it a powerful companion to any CRM platfom.
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Business Process Automation
Whether you're an agent in the field collecting data or running a customer engagement campaign, our business process automation capabilties allow all data captured from WhatsApp to be integrated into your existing ERP or CRM platform. Eliminate date capturing from paper and no more slow websites that time out or offline network challenges. Customers can self-service and edit policy information. Our WhatsApp process automation will create efficiencies, save time and resources with an excellent return on investment.
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Whether you're an agent in the field collecting data or running a customer engagement campaign, our business process automation capabilties allow all data captured from WhatsApp to be integrated into your existing ERP or CRM platform. Eliminate date capturing from paper and no more slow websites that time out or offline network challenges. Customers can self-service and edit policy information. Our WhatsApp process automation will create efficiencies, save time and resources with an excellent return on investment.
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wCommerce
Use the power and pervasiveness of WhatsApp to drive your online store. Let your customers browse your products, load a shopping cart and make payment directly within WhatsApp. Curate a database of already engaged customers to launch new products and special offers. wCommerce puts your store “in your customer’s pocket”.
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Use the power and pervasiveness of WhatsApp to drive your online store. Let your customers browse your products, load a shopping cart and make payment directly within WhatsApp. Curate a database of already engaged customers to launch new products and special offers. wCommerce puts your store “in your customer’s pocket”.
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Custom Development
Our depth and breadth of skills provide bespoke solutions that are multi platform and language agnostic. Guaranteeing the ideal result.
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Our depth and breadth of skills provide bespoke solutions that are multi platform and language agnostic. Guaranteeing the ideal result.
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