Consumption Drives
Improve your brand’s product/service consumption through creative and rewarding campaigns that attract new customers to your brand and increase spend of existing customers. We combine exciting physical and digital mechanisms that stimulate targeted or mass participation, prize collection and redemption, and instant gratification.
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Improve your brand’s product/service consumption through creative and rewarding campaigns that attract new customers to your brand and increase spend of existing customers. We combine exciting physical and digital mechanisms that stimulate targeted or mass participation, prize collection and redemption, and instant gratification.
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Data & Insights
Customer data can provide leaders with powerful insights about individual customers, including their needs, preferences, attitudes, and behaviours - but it's only through the use of analytics tools that decision-makers are able to make sense out of customer data and turn the data into insights. Swiffy’s data insights ensure you segment existing and potential customers, improving current and future ROI.
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Customer data can provide leaders with powerful insights about individual customers, including their needs, preferences, attitudes, and behaviours - but it's only through the use of analytics tools that decision-makers are able to make sense out of customer data and turn the data into insights. Swiffy’s data insights ensure you segment existing and potential customers, improving current and future ROI.
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Engagement
An omni-channel strategy is only effective if you harmonise and seamlessly integrate that experience. Engage your customers in the method and channel that they want to be engaged in. WhatsApp, sms, e-mail, social media, QR codes, print media, chatbots, apps - all working together. Our solutions bridge the digital divide (from baby boomers to Gen Z’ers) and ensure that your brand maintains a 2-way dialogue with your customers.
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An omni-channel strategy is only effective if you harmonise and seamlessly integrate that experience. Engage your customers in the method and channel that they want to be engaged in. WhatsApp, sms, e-mail, social media, QR codes, print media, chatbots, apps - all working together. Our solutions bridge the digital divide (from baby boomers to Gen Z’ers) and ensure that your brand maintains a 2-way dialogue with your customers.
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Journey Mapping
A customer journey map is a visual representation of the story of your customers’ experiences with your brand across all touchpoints. We work with business stakeholders to step into their customer’s shoes and see their business from the customer’s perspective. Our journey mapping exercises result in an intimate understand of your customer’s pain points, roadblocks and areas of success. Based on these outcomes, we develop a Customer Experience Roadmap to define and implement specific initiatives that give the biggest results.
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A customer journey map is a visual representation of the story of your customers’ experiences with your brand across all touchpoints. We work with business stakeholders to step into their customer’s shoes and see their business from the customer’s perspective. Our journey mapping exercises result in an intimate understand of your customer’s pain points, roadblocks and areas of success. Based on these outcomes, we develop a Customer Experience Roadmap to define and implement specific initiatives that give the biggest results.
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